Barnes Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Barnes Cleaners provides cleaning services to residential and commercial customers in the United Kingdom. By booking or receiving any service from Barnes Cleaners, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests or receives the Services from Barnes Cleaners.
Company means Barnes Cleaners, which provides the Services.
Services means any cleaning or related services provided by the Company to the Client, whether on a one-off, ad hoc or regular basis.
Agreement means these Terms and Conditions together with any agreed quotation or booking confirmation issued by the Company.
Service Area means the geographical areas within the United Kingdom in which the Company offers its services from time to time.
2. Scope of Services
2.1 The Company provides domestic and commercial cleaning services, which may include regular cleaning, end of tenancy cleaning, deep cleaning, after-builders cleaning, and other related services as agreed with the Client.
2.2 The specific scope of work, including the type of service, property size, and any special instructions, will be agreed at the time of booking and confirmed in writing where possible.
2.3 The Company reserves the right to decline work that falls outside its usual scope of services, is unsafe, or is not reasonably practicable using standard equipment and methods.
3. Service Area
3.1 The Company operates in selected locations within the United Kingdom and may update its service coverage from time to time.
3.2 The availability of services at a particular address is subject to confirmation by the Company at the time of the booking request.
4. Booking Process
4.1 Bookings may be requested via the Company's accepted communication channels as advertised from time to time.
4.2 When making a booking request, the Client must provide accurate information, including property address, type and size of property, preferred date and time, and any particular requirements.
4.3 All booking requests are subject to acceptance by the Company. A booking will be confirmed only once the Company has accepted the request and provided a booking confirmation, which may be given verbally or in writing.
4.4 The Company may request photographs, descriptions or other details of the premises to provide an accurate quotation. Any quotation is based on the information supplied by the Client. If this information is incomplete or inaccurate, the Company may adjust the quotation or refuse to proceed with the service.
4.5 Regular service bookings, such as weekly or fortnightly cleans, are scheduled on a recurring basis. The specific day and time may be subject to change with reasonable notice where necessary due to staffing, operational or other valid reasons.
5. Access to the Property
5.1 The Client is responsible for providing access to the property at the agreed time. This may involve being present to let the cleaning team in or providing keys or access codes.
5.2 Where keys are provided, the Company will take reasonable care of them but accepts no liability for loss or damage beyond that required by law.
5.3 If the cleaning team is unable to gain access to the property at the scheduled time, the visit may be cancelled and a cancellation or call-out fee may apply as set out in these Terms and Conditions.
6. Client Obligations
6.1 The Client must ensure that the property is safe for work and complies with all applicable health and safety regulations.
6.2 The Client must inform the Company of any hazards, delicate items, alarm systems, pets, or special instructions that may affect the safe and effective delivery of the Services.
6.3 The Client must provide reasonable access to water and electricity at the property while the Services are being carried out.
6.4 The Client must ensure that valuable, fragile or irreplaceable items are safely stored away before the cleaning begins. The Company will not be responsible for damage to items that are not suitable for normal cleaning methods or were not reasonably apparent as fragile.
7. Pricing and Quotations
7.1 The price for the Services will be based on the Company's prevailing rates and the information provided by the Client at the time of booking.
7.2 Quotations may be given as a fixed price or as an estimate based on an hourly rate. If an hourly rate applies, the final charge will be based on the actual time spent on site, subject to any minimum charge.
7.3 The Company reserves the right to revise any quotation if the information provided by the Client is found to be inaccurate or if the condition of the property differs significantly from that described. In such cases, the Client will be notified and may choose whether to proceed on the revised terms.
8. Payments
8.1 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of service, or on an invoice basis for approved Clients.
8.2 Accepted forms of payment will be communicated by the Company and may include card payments, bank transfers, or other methods as specified.
8.3 For regular cleaning services, payments are usually due on or before the day of each scheduled visit unless otherwise agreed in writing.
8.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel further services and to charge interest or late payment fees where permitted by law.
8.5 All prices are inclusive or exclusive of applicable taxes as specified by the Company at the time of quotation or booking.
9. Cancellations and Rescheduling
9.1 The Client may cancel or reschedule a booking by giving the Company advance notice. The required notice period will usually be not less than 24 hours before the scheduled start time, unless otherwise specified at the time of booking.
9.2 If the Client cancels or reschedules within the required notice period, no cancellation fee will normally apply. If the Client fails to provide sufficient notice, the Company may charge a cancellation fee up to the full value of the booked service.
9.3 If the cleaning team is unable to gain access to the property, or if the service cannot be carried out for reasons within the Client's control, this will be treated as a late cancellation and a fee may apply.
9.4 The Company may cancel or reschedule a booking due to staff illness, operational issues, severe weather, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and offer to reschedule the service or provide a refund for any pre-paid amount relating to the cancelled visit.
10. Quality and Complaints
10.1 The Company aims to deliver a high standard of cleaning and customer service. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible and in any event within 24 hours of the service taking place.
10.2 Where a complaint is justified, the Company may offer to re-clean the affected area or provide another appropriate remedy, at its discretion and subject to the circumstances.
10.3 The Company's liability for any service issues is subject to the limitations set out in these Terms and Conditions.
11. Liability and Limitations
11.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss, damage, cost, or expense that is not a foreseeable result of its breach of this Agreement or its negligence.
11.2 The Company's total liability in respect of any claim arising under or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the value of the particular service visit during which the relevant event occurred, except where such limitation is not permitted by law.
11.3 The Company does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
11.4 The Company will not be liable for loss or damage arising from the failure of materials, surfaces or items that are unsuitable for cleaning, worn, defective, or not securely fixed, or where the Client has not followed the Company's advice.
11.5 The Company is not responsible for any pre-existing damage, wear and tear, or defects in the property, furnishings or items, whether obvious or not.
12. Insurance
12.1 The Company maintains appropriate insurance cover for its business activities as required by law and good industry practice.
12.2 Details of insurance cover may be provided to the Client upon reasonable request.
13. Waste and Environmental Regulations
13.1 The Company will handle and dispose of general waste arising from the cleaning services in accordance with applicable UK waste and environmental regulations.
13.2 The Client is responsible for informing the Company in advance of any hazardous, clinical, or special waste present at the property. The Company does not ordinarily handle such waste and reserves the right to refuse to deal with it.
13.3 Where waste removal beyond ordinary household or office waste is required, this must be agreed separately and may be subject to additional charges and specific arrangements.
13.4 The Company aims to use cleaning products and methods that are safe and compliant with relevant legislation. The Client should inform the Company of any allergies or sensitivities that may be affected by cleaning products.
14. Client's Property and Keys
14.1 Where the Company holds keys for the Client's property, they will be stored securely and used only for the purpose of providing the Services.
14.2 The Company will not label keys with the property address. However, the Client must notify the Company immediately if they become aware that keys have been lost or stolen.
14.3 The Company will not be liable for any loss or damage unless directly caused by its negligence and subject to the limitations outlined in these Terms and Conditions.
15. Health and Safety
15.1 The Company is committed to complying with relevant health and safety legislation. Cleaning staff are instructed to follow safe working practices while on site.
15.2 The Client must provide a safe working environment and notify the Company of any health and safety risks at the property, including faulty electrical sockets, loose flooring, or other hazards.
15.3 The Company reserves the right to withdraw staff from any situation where they feel unsafe, threatened, or at risk, and to treat such withdrawal as a late cancellation if the situation is within the Client's control.
16. Force Majeure
16.1 The Company shall not be liable for any delay or failure to perform its obligations under this Agreement where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, or other emergencies.
16.2 In such cases, the Company will use reasonable efforts to notify the Client and to resume services as soon as practicable.
17. Privacy and Data Protection
17.1 The Company will handle personal data in accordance with applicable UK data protection laws.
17.2 Personal information collected from the Client will be used only for the purpose of managing bookings, providing the Services, and related administrative and legal purposes.
18. Amendments to Terms and Conditions
18.1 The Company may amend these Terms and Conditions from time to time. The updated terms will apply to new bookings and to ongoing services after reasonable notice has been given to the Client.
18.2 Continued use of the Services after any changes come into effect will indicate acceptance of the revised Terms and Conditions.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
20. Entire Agreement
20.1 These Terms and Conditions, together with any accepted quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services.
20.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
By booking or using the Services of Barnes Cleaners, the Client confirms that they have read, understood and agree to these Terms and Conditions.